FAQ

Q1: Are you a factory or a trading company?
A: We have our own factory and toy factory. In this highly competitive business environment, we have established a design and development team, but also the commodity advertising industry. We can design and develop products according to the concept of the threshold, and provide a variety of different types of product supply services.

Q2: Can we buy the product separately on your website?
A: Sorry, we do not offer sample sales.

Q3: Can we customize the same product on your company's website?
A: Photos on our website are for reference only. If you want to customize, please click our OEM | ODM column understand more what you should do. Of course, if you look at branded products, we can make adjustments based on your relative changes.

Q4: What is your minimum order quantity?
A: Different types of products from different minimum MOQ.
1. Plush toy products: from the MOQ 500-2000.
2. Other products: to be discussed

Q5: How do I charge sample fees?
A: For different products and different types of functional samples, the production costs are different and need to be provided according to customer requirements. We list the sample cost and production time section for your reference.
1. Plush toy products: sample costs 100-300 US dollars (50 cm below, cotton, soft materials, need to bring electronic features or other accessories should be accurate quotation). Sample time: 7 days after the design.
2. Other products: sample costs 200-500 US dollars (size less than 50 cm). Sample time: 7 days after the design.

Q6: Sample fee can be refunded?
A: Free sample production costs, long-term cooperation for customers, as well as courier costs.
The first commitment to customer sample production costs within 300 US dollars, the number of up to 5000, the sample fee can be refunded. If the customer has a courier account, we will send the company through the specified account, or send the company through the designated courier for sample production and courier costs.

Q7: Do you offer Sourcing service ? Are you familiar with everything?
A: My company's employees, design departments, procurement departments, procurement departments in the grocery industry for many years engaged in the work, from raw materials to product molding processing applications have a wealth of practical experience and provide test requirements. From the customer's initial concept design to the actual design of the design consultant.

Q8: All the factories are not yours, in this case, you have any advantage of the price?
A: In fact, we have two factories, two factories can provide a large part of our products, we can save a lot of logistics costs. We have a wealth of resources for other suppliers of other products. Supply long-term cooperation, so that my company get a good production cost control. Of course, the product manufacturing process and the better price is just some advantage. Also covers supplier and product quality control and more innovative services. These are the reasons why customers tend to choose our company as a supplier.

Q9: Why does the price of similar products be higher or lower than other companies?
A: The following is a summary.
1. Customer inquiries, product parameters are very detailed, material requirements and forecast requirements, our company will calculate the cost of the exact price.
2. Customer query requirements are more general, only product images or simple product description, we will be based on our experience cited. At the same time there will be a relatively simple function pricing, but can meet customer requirements.